At Tibia City, safeguarding the privacy of our users is a top priority. We take our responsibility to protect your personal information very seriously. This Privacy Policy document aims to provide you with clear instructions about how we collect, use, share, and secure your personal information when you visit our website.
Who we are
Our website address is https://tibiacity.org/
Collection of Personal Information
We capture personal information like your name, location, and email address when you subscribe to our newsletter, register for an account, or make a purchase from us. We may also collect your payment details when you make any transactions on our website.
Use of Personal Information
Our use of your personal information is primarily to ensure that we provide you with quality services according to your preference. We also use your information to communicate with you concerning your transactions and to send you promotional offers. Additionally, we aim to constantly improve our website and services to meet the changing needs of our customers.
Disclosure of Personal Information
We guarantee that we do not in any way sell, rent or share your personal information for marketing purposes. Our service providers, such as payment processors and shipping companies, may access your personal information to provide you with the services requested. We may also disclose your personal information if required by law or to protect our rights and property.
How long we retain your data
Comments and related metadata submitted on our website are retained indefinitely. This is to ensure the smooth running of our customer service by recognizing and approving follow-up comments automatically and preventing the delay of comments in a moderation queue.
When you register on our website, we store the personal information you provide in your user profile. However, you have complete control over your personal information and can view, modify, or delete it at any time, except your username. Our website administrators also have access to your personal information.
What rights you have over your data
If you have created an account or left comments on our website, you have the right to request a copy of your personal data that we have stored, including any information you have shared with us. You can also ask us to delete any personal data we have retained, with the exception of any data that we are required to keep for administrative, legal, or security purposes.
Where your data is sent
To identify spam comments, we utilize an automated spam detection service.
Cookies
Cookies and equivalent technologies are employed to refine the user experience, analyze usage patterns, and personalize your experience on our website. You have the option to deactivate cookies in your browser, although certain functionalities on our website may not operate properly.
Third-Party Links
Our website may contain links to external websites or services. We disclaim responsibility for the privacy practices of third-party websites or services and suggest that you review their privacy policies prior to submitting any personal information.
Security
At our company, we understand the importance of safeguarding your personal information and have implemented reasonable measures to prevent unauthorized access, disclosure or misuse. However, despite our best efforts, no security system can guarantee complete protection of your personal information.
Changes to this Privacy Policy
From time to time, we may update our privacy policy. Whenever we make changes, we will post the revised version on our website and provide notification of any material updates. By continuing to use our website, you agree to the revised privacy policy.
If you have any questions or concerns regarding our privacy policy, please reach out to us via our contact form.